---
updatedAt: 2025-02-06T17:54:43.000Z
agentTools:
  projectIndex: https://docs.record360.com/llms.txt
---

# Need help?

We use [Zendesk](https://record360.zendesk.com/hc/en-us) to handle all support inquiries. You can submit a support request directly by clicking the "Help" button in the bottom right corner of any page — no need to open your email or find another web page!

<Image align="center" width="800px" src="https://files.readme.io/2eff8212439e20896a75153844fd3d692627cf0b97780e6805bcd1ed70bde4da-Zendeskhelp.gif" />

# Request a Training

Have you brought on new users? Would you like a refresher for your on-site team on how to use Record360? [Request a training](https://record360.zendesk.com/hc/en-us/articles/360033552294-Request-a-training).

# Response Times

We do our best to answer all tickets in a timely manner (< 2 hours — sometimes immediately!), but many integration requests may require a specialist to weigh in. Please be patient — we will get back to you as soon as we can! Our office hours are from Monday – Friday 8 AM – 5 PM pacific time.