We use Zendesk to handle all support inquiries. You can submit a support request directly by clicking the "Help" button in the bottom right corner of any page — no need to open your email or find another web page!

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Have you brought on new users? Would you like a refresher for your on-site team on how to use Record360? Request a training.

Response Times

We do our best to answer all tickets in a timely manner (< 2 hours — sometimes immediately!), but many integration requests may require a specialist to weigh in. Please be patient — we will get back to you as soon as we can! Our office hours are from Monday – Friday 8 AM – 5 PM pacific time.